Email support
Email [email protected] and include the page where the issue happened.
Support
Astrocartography Chart — Support
Get help with chart generation, your account, payments, reports, or privacy requests. Email is our main support channel.
Payments and reports
For payment or report issues, include the email used for your account and the order or report ID, if available.
Privacy requests
Contact the same support address for privacy questions, corrections, or account deletion requests.
What to include
- The page URL and the action you tried.
- Your browser and operating system.
- The birth location or city name if the issue concerns location search.
- A screenshot or the exact error message, if available.
- Whether you were signed in when the issue happened.
Quick checks
- Reload the page.
- Check that your network can access astrocartographychart.ai.
- Check the birth date, time, timezone, and location fields.
- For account or report access, sign in with the email used for your purchase.
- If city search fails, try the city name together with its country.
Response time
We aim to review support emails as soon as possible. Complex chart, payment, or privacy requests may require extra verification before we can respond.